A strong digital campaign is a great way to gain a quick-win ROI and satisfy your monthly revenue, and as we are focusing on a swift recovery, it may be tempting to focus on activity that delivers immediate revenue rather than worry about a long-term brand strategy.
But in order to recover long past the worst of the pandemic, it's important to perfect the balance between activation marketing and brand investment to ensure success.
The modern customer doesn’t just buy a product, they experience a brand and customers in the tourism industry are no different.
Investment marketing guarantees long term success as it switches your activity from purely being outbound messaging and encourages customers to find you when they are looking from you.
There are multiple aspects to investment marketing including:
Having a clearly defined profile and consistent personality across all of your channels will increase brand recognition, which is integral to speeding up a potential customer’s journey. If a customer knows your brand and what you do already, then you focus on selling your offering, not just your company.
Running campaigns that collect data such as competitions will enhance future email marketing and reduce future CPA as you will have gained a newly engaged audience that knows and loves your brand.
Optimising your site for mobile and search means that people will find your brand when they are looking for you and boost your inbound leads. Having a large organic reach reduces future dependence on paid media and makes your marketing budget more effective.
Posting regular, relevant content is great not only for further boosting your search rankings, but also helps build relationships with your customers that aren’t focused on sales messages, turning them from purely customers into strong advocates for your brand.
Investment marketing activities give us a way of planning our future marketing, with the knowledge that these activities will eventually deliver benefits for our business.
I appreciate budgets are now stretched. Businesses are running scared about the future impact of COVID, however, the simple fact is, if you are planning on being around in the future, investment marketing activities are where you should be focussing your efforts.
If you do this, future marketing activities will be more successful, future performance marketing could be cheaper and more successful also if you don’t when the market opens up again – and it will, one day – then you will be in a weakened position, and will have to spend much more on performance marketing to get the cut-through you need to secure the customers you need.
Overall, this makes sense, focus on investment marketing activities now, consider them as marketing activities that invest in the future growth of your business, know that now is the best time to do this and be encouraged that this will also put you in the best possible position for the future.
Investment marketing must be central to your marketing strategy for 2022. Start now and get in touch.